Shipping Policy

Shipping Policy

1. Order Processing Time

  • Orders are processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time & Delivery

  • Standard Shipping: 7-15 business days.
  • Expedited Shipping: 5-10 business days.
  • Express Shipping: 3-7 business days.
  • Delivery times may vary based on location and external factors such as customs processing.

3. Order Tracking

  • A tracking number will be provided once your order is shipped.
  • Customers can track their orders through our website or the carrier’s tracking system.

4. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages marked as delivered.
  • If your package is lost in transit, please reach out to the shipping carrier for assistance.
  • If you need further help, you may file a claim with the carrier.

5. Returns & Refunds

  • Customers have 30 days from the delivery date to request a return.
  • Items must be in their original condition, unworn, and in original packaging.
  • Refunds will be processed within 5-7 business days after we receive the returned product.
  • Return shipping fees are the responsibility of the customer unless the product is defective or incorrect.

6. Non-Returnable Items

  • Personalized items, hygiene products, and clearance sale items are non-returnable.

7. Customs, Duties, and Taxes

  • Customers are responsible for any customs and import taxes that may apply.
  • We are not responsible for delays caused by customs processing.

8. Shipping Address Changes

  • Address changes can only be made within 24 hours of placing an order.
  • We are not responsible for incorrect shipping details entered at checkout.

9. Shipping Delays

  • In case of unexpected delays due to weather, customs, or carrier issues, we will update customers as soon as possible.
  • We do not offer refunds for shipping delays beyond our control.

By placing an order with us, you agree to this Shipping Policy.