Exchange and Return Policy

Exchange and Return Policy

1. Returns Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Certain items, including hygiene products and personalized items, are non-returnable.

2. Exchange Policy

  • Exchanges are allowed within 30 days of delivery.
  • The item must meet the same eligibility criteria as returns.
  • Exchanges are subject to stock availability.
  • If the desired item is unavailable, a refund or store credit may be issued.

3. Return Process

  • Customers must initiate a return request before sending back any items.
  • The return must be shipped using a trackable shipping service.
  • Refunds are processed within 5-7 business days after the returned item is received and inspected.

4. Refund Policy

  • Refunds are issued to the original payment method used for purchase.
  • Shipping fees and any non-refundable charges will not be included in the refund.
  • If the product is defective or incorrect, a full refund including shipping may be issued.

5. Damaged or Defective Items

  • Customers must report any damaged or defective items within 7 days of delivery.
  • A replacement, refund, or store credit may be issued based on the nature of the defect.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • If a prepaid return label is provided, the cost may be deducted from the refund amount.

7. Final Sale Items

  • Clearance items, gift cards, and certain promotional items are not eligible for return or exchange.

8. Policy Changes

  • We reserve the right to update or modify this policy at any time.
  • Continued use of the website constitutes acceptance of any changes.

By making a purchase, you agree to this Exchange and Return Policy.